Have you ever been in the awkward situation where someone you were with became totally frustrated and angry? Were you unsure as to how you were supposed to react to something like that? The following are some strategies which you can use to respond to someone who is angry and help to create a more amiable environment.
1. Just listen
You can bask your ears in bold JBL sound with these JBL E40BT Bluetooth Wireless On-Ear Headphones, but you should also use your ears to hear what people are saying like you do with your favorite music. When someone is angry, you rush to try and resolve the situation. However, this is the worst thing that you can do. Before you can resolve a troublesome situation, you need to understand the situation and, why the angry person has a problem with it.
When angry, people become emotional and use emotional and provocative language. This may trigger an emotional response in you, however, it is imperative that you focus on listening deeply to the core message that the angry person is expressing. When you focus solely on listening for the core message, you tend to ignore the emotional language and find it easier to understand their argument (even if you do not agree with it).
In addition, if you allow the other person to fully express their anger, they soon run out of steam and start to calm down. Once they are calm, you can start your attempts to resolve the situation.
2. Don’t worry about whether you agree with them or not
You may find it difficult to respond to someone who is angry because you feel that you cannot agree with their viewpoint. In reality, you do not need to agree with the other person and few, if any, people expect others to always agree with them. When someone is angry, the most important thing for them is to be listened to and, for the other person to do their best to resolve the issue, even if it does not bring them the result that they would prefer.
Unless they’re angry with you and you’re personally involved in the situation, refrain from sharing your own feelings about whatever is happening to agitate the other person. Even if they are angry with you; it is best to hear them out first before you attempt to formulate your response. Once you have heard them out, they will see that you are genuine in your desire to resolve the situation as amicably as possible.
3. Relate and empathise
• “I hear what you are saying ….”
• “I see your point of view …”
• “I feel that …”
You are not required to accept responsibility where it is not yours to take and you are not required to apologise, however, you should never attempt to relate or empathise unless you are sincere. When you relate with him, the angry person will usually feel understood and, therefore, his anger will begin to dissipate.
4. Trust your instincts to protect yourself
In minutes by using the Angry Mama Microwave Cleaner, steam loosens up all the crud and mess so you can wipe it away like magic; unfortunately, when people lose steam they often make an emotional mess for a long time. Most people won’t become threatening or physically aggressive when they get angry but you should trust your instincts. If at any point you feel that the discussion is heading in that direction; tell the person that you are going to give them the opportunity to calm down and, once they do so, you will be happy to resume the discussion.
Of course, if you feel that you are in immediate danger, you should leave without feeling the need to explain yourself.
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5. Once they have calm down, change the direction
When you believe the person has had enough time to talk through or vent his anger, you can attempt to ease the conversation in a more positive direction e.g. if you are in customer service, you might move from discussing the problem to identifying a workable solution.
If you encounter any resistance, this is a sign that they have not fully expressed their anger. At this point you can invite them to tell you what they are thinking. Once they have stated what they are thinking and talked through it, you can attempt to focus on a solution again.
For serious issues, you may have to go through this phase a number of times.
6. Invite their views on a solution
It’s appropriate to say, “What can I do to help this situation?” or “What would be your ideal solution to this situation?” as this gets their mind focusing on finding a way forward. Asking one of these simple questions is a wonderful way to help the person recognise he has someone right there who cares about how he feels.
When you involve them in creating the solution, they are more likely to buy in and accept the agreed way forward. Ultimately, the best way to respond to someone who is angry is to make them feel that they have been listened to. There is no greater way to do this than to fully involve them in the resolution of the issue.
Life is full of ups and downs. It happens to each of us. You will experience times when you have to respond to someone who is angry. Knowing how to respond to someone who is angry is a wonderful asset. You will be more confident when faced with conflict. You will reduce stress and improve the quality of your relationships. Remember that there will be times when you are the angry person. When you are, you would like people to respond to your anger in the best possible way. You can be a shining example of how to respond to someone who is angry which will positively influence your friends, family and colleagues. Applying the strategies, listed above, will take you a long way towards achieving this.